Drug rule breaks language barrier
New state mandate orders pharmacies to use written forms, translation services
Published 10:12 p.m., Thursday, April 5, 2012
ALBANY Hoping to avoid medical mix-ups, the state will require pharmacies to provide customers with information about the drugs they’re taking in their own language.
The law was passed last week as part of the state’s $132.6 billion budget. It requires any pharmacy chain with eight or more stores in the state to provide written materials, as well as some translation service for customers.
“The bottom line is that this provides critical services for people with limited English proficiency, and in many instances we’re talking about life or death,” said Alphonso David, Gov. Andrew Cuomo‘s deputy secretary for civil rights.